Grupo Christus Muguerza®
Christus Muguerza® Group welcomes international patients with a dedicated Concierge Service to provide assistance through application the process and attendance at the Group hospitals. English-speaking Coordinators can help you by:
Treatment enquiries
Enquiries will be passed to Grupo Christus Muguerza®, who will respond directly. MHL is not authorised to discuss individual cases. E-mail:
International patients
Concierge service
Noemí Villanueva is the International Patient Logistics Coordinator.
Providing you with quotes and information about your procedure, physician, hospital, the
city, lodging, etc.
Edith Ayala
Noemí Villanueva
Make sure you have all of your charts, test results, notes and instructions before leaving
the hospital.
Patients arriving in Monterrey will be welcomed personally by Noemi at the airport. An exemplary ambassador to international patients, Noemi’s natural warmth and energy provides an excellent welcome to Christus Muguerza.
Edith Ayala is Nurse Coordinator for international patients. She will meet you at the hospital and make sure that the care you receive is optimal and that all your needs are met. She will also:
Edith will help you through your treatment from the moment you enter the hospital to her follow-up calls to check on you recovery, once you arrive back home. She will be with you and your companion every step of the way, helping you and your relatives feel at ease and in safe hands.
Picking you up at the airport and arranging transportation during your stay.
Setting up conference calls with physicians and guiding you through the acceptance
process.
Suggesting flight schedules and travel arrangements.
Making hotel reservations.
Noemi assists international patients, helps to facilitate the medical travel process and makes sure patients feel comfortable and at home during their stay in Monterrey.
Meet you before and after surgery.
Keep your family and/or companions informed.
Help coordinate your discharge process.
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How cases are assessed
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